FAQ – Ross Custom Woodworking

Payment and Shipping

Orders are shipped after payment is received.
We currently only ship to the 48 contiguous United States.

Estimated Delivery Dates

The estimated delivery and shipping dates are based on business days, they do not include weekends or holidays.

Secure Ordering & Payment Options

We accept the following secure credit card processing with Square: Visa, Master Card, American Express, and Discover. We also accept PayPal.

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Taxes

Tax's are included in product price.

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Returns & Refunds

We have a 30 day return policy from date of purchase/shipped. Send an email to rosscustomwoodworking@gmail.com to request Return Merchandise Authorization code (RMA); please include order number and reason for return. We will reply with all information you will need to return your order.
Please contact us with any problems or questions using contact form on our site at: CONTACT
Item returned must have a RMS # prior to returning.
Item must be returned in original package.
The customer is responsible for all return shipping charges unless it was our shipping error.
All unsolicited returns will not be considered for a refund.
No C.O.D.'s will be accepted.
There is a 20%* restocking fee

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Delivery fees

Delivery and handling fees are non-refundable
We only accept and will issue a refund on undamaged items returned in original condition.*

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How do I initiate a return?

If for any reason you are not satisfied with the merchandise purchased from Rosscustomwoodworking.com, you may return* the item (s) within 30 days from the date the order was purchase/shipped.
We are unable to issue a refund or accept back “as-is”, "clearance" or “damage” discount items.
Once received in excellent condition, you will receive a refund for the cost of the item (s) returned minus a 20%* restocking fee.
Please report all damage claims to the shipper and rosswoodworking.com within 48 hours. We will make every effort to correct the order as soon as possible in the event of a damaged shipment.

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How do I cancel or change my order?

Changes cannot be made once an order has been processed. To request a cancellation, please contact us at Contact. Once the order has begun processing, even if it has not yet shipped, the standard Return Policy will apply.
Shipping, surcharges, delivery and handling fees are non-refundable.
All sales are final on merchandise purchased as: “as-is”, "clearance" or with a “damage” discount.

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Privacy Policy

We do not share any information with any outside person, company or representative of any other company. We do not keep credit card information on file. We try to treat you like we would want to be treated.
Rosscustomwoodworking.com respects your privacy and the confidential nature of the information that we gather during the course of our relationship with you. There are instances where we request personally identifiable information to provide our website visitors a service or correspondence. This information, such as name, mailing address, e-mail address, or type of request, is collected and stored in a manner appropriate to the nature of the data and used to fulfill your request.
Rosscustomwoodworking.com occasionally will send out emails to update you on new products, new features, promotions and any items on sale.
Please note we do not sell or exchange your email address with anyone.

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Type of Glass Used

We use Plexiglass, which is 10X stronger than regular glass, in all 8x10 picture frames or larger. This way you will be able to enjoy your picture frames for many years to come with less worry of glass breakage,

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*other than manufacture defected items

Ross Custom Woodworking

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